Course Number: PATN 419
Students will develop a clear understanding of themselves and their skills. They will learn to present ideas clearly, concisely and effectively, both verbally and in written form. The course helps students perfect their oral skills so that they can perform effectively in both vocational and social situations. Interpersonal skills will be emphasized including active listening, questioning, team building, conflict resolution and strategies for employment. This course will emphasize the growing customer and employer demand for excellence in customer service. The student will learn to apply the fundamentals of customer service to the health care industry, prepare plans, implement programs and evaluate success.
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